Return Policy
30 Day Money Back Guarantee

inStriv backs all products with a 30 day money back guarantee on your first order. The 30 day period begins on the day that your package is received. If you wish to make a return, please contact our customer support team at support@instriv.com within the first 30 days of receiving your order for a return authorization number and return instructions. 30 day guarantee is good for first time orders only, limit one per customer. Please contact us to ensure that you are eligible for a refund before returning your product to inStriv. Items returned that are not eligible for return will not be mailed back to the customer. Please note: in order to receive a full refund, all items returned must be complete. All requests for refunds and returns must be made within 30 days of the receipt of your package.

Please note that inStriv does not pay for return shipping fees, and does not refund any shipping costs paid. Packages that are returned without a return authorization number and / or packages refused by the customer at the time of delivery will have a return shipping fee deducted from the refund. To ensure proper credit to your account it is recommended that you obtain tracking information on your return package. Please save your shipping receipt until your refund has been received. Refunds are processed within 7-10 business days of receipt. Shipping costs are nonrefundable. Credits may take up to 48 hours to appear in your account once they have been processed.