I. Information You Voluntarily Provide
When you interact with our Site, placing an order, creating an account and/or profile, or purchasing, we may collect your name, email address, mailing address, contact numbers, age, height, weight, credit card number, and expiration date. The personally identifiable information we collect when you place an order, create an account and/or profile for the purposes outlined in this policy, including:
1. to fulfill your requests for products and services;
2. to notify you of order, delivery, and shipment statuses;
3. to provide you with offers from Twin Hills Weight Loss and its affiliates;
4. enhance your experience with us; and
5. to contact you when necessary.
Credit Card and Payment Information
Twin Hills Weight Loss, LLC does not share any of your payment information with third parties (except to its payment processors).
Information Provided in Optional Surveys
Twin Hills Weight Loss, LLC periodically asks members to participate in online surveys or fill out online questionnaires concerning topics such as the effectiveness of the weight loss program, advertising effectiveness and customer
satisfaction. All surveys and questionnaires are optional and the information collected will not be associated with any user's personal information. Information gathered may be shared with third parties in order to improve customer satisfaction and program effectiveness. No personal information of any user will be connected to survey or questionnaire results.
Other Information You May Voluntarily Provide
From time to time, Twin Hills Weight Loss collects third-party email addresses or other contact information from our users and customers so that Twin Hills Weight Loss may send information to their friends and family on an as-requested basis. For example, Twin Hills Weight Loss collects email addresses when a customer provides us with that information so that we may send out Referral Coupons. We also require the same when users utilize certain functions such as "email this to a friend" features.
II. Information Collected Automatically
We also collect non-personally identifiable information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Site. This information may be used for our business purposes. We may link this information to personally identifiable information for these and other purposes, including personalizing your experience on our Site. Information is also collected when you use our app Handheld Products, including the software application needed to utilize the Handheld Products on your handheld device (the "Application"). During the installation of the Application and subsequent synchronizations, we collect non-personally Identifiable Information concerning your device (such as the specific type of operating system and hardware you have, and the amount of free and total memory) and the Application’s files on your device.
Our Handheld Products also collect information about your usage of the Application (such as the dates you last synced with the Internet or the dates you last used certain features). When you sync your device with the Website, we store some of this information.
When you use our Site, we gather web traffic information via "cookies". Cookies are small pieces of digital information stored by your browser on your computer and tracks initial and returning visits, browsing patterns on our site, and products ordered and viewed. Our cookies do not contain personally identifying
information, but they enable us to identify you as a repeat visitor and help us personalize your Twin Hills Weight Loss experience. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar. You need to have cookies enabled on your computer in order to use our site. If you do not accept cookies to use our Website, you may not be able to use certain resources or features of our Website.
Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies, and they are not placed on your computer.
Web Beacons, Pixel Tags, and 3rd Party Cookies
Twin Hills Weight Loss, LLC or third parties engaged by us, may use web beacons on some pages of this site. A web beacon (also known as a pixel tag or clear GIF) is a graphic image which is used to better understand the browsing patterns of visitors to the page.
When the HTML code for the web beacon points to a site to retrieve the pixel image, information can be passed along such as the IP address of the computer that requested the image, the time the web beacon was viewed and for how long, the type of browser that was used, and previously set cookie values. Web beacons DO NOT pass or read personally identifiable information about you.
Web beacons work in conjunction with cookies set by trusted third parties that are used to assess the effectiveness of particular promotional campaigns or to optimize advertising once a user leaves a website. View your browser’s help section to determine how to configure your browser to reject or manage first-party (i.e., Twin Hills Weight Loss) and/or third-party cookies. Twin Hills Weight Loss shares aggregated information collected through web beacons to vendors for which the beacon was set to determine the success of marketing campaigns, but does not disclose personally identifying information to these vendors.
Third-party ad servers may track anonymous website usage through web beacons on our Site and other websites. They do this by setting a cookie (or reading a cookie previously placed by them) on users’ computers to track the activities of
How we respond to "DO NOT TRACK" signals
We do not respond to web browser "do not track" signals or other mechanisms that provide you the ability to exercise choice regarding the collection of personal information about your online activities over time and across third-party websites or online services.
III. Information We Collect From Third Parties
In addition, we also collect Personal Information about you from third parties in connection with our Site, app and Services, including from the following sources:
· Service providers that we engage to perform portions of our Services or provide functionality or features made available through our Site or app
· Advertising providers
· Social media platforms
· Promotional partners
IV. What Twin Hills Weight Loss Does With Your Information
How does Twin Hills Weight Loss protect customer information?
Protecting your information from unauthorized disclosure is important to us. We use the industry standard technology to protect the security of your information. We have taken certain physical, electronic, contractual and managerial steps designed to safeguard the information we collect from you. Unfortunately, no data transaction over the Internet can be guaranteed to be 100% secure.
Will Twin Hills Weight Loss disclose the information it collects to outside parties?
Twin Hills Weight Loss shares your information (other than payment information) with third-party vendors for shipping and billing purposes and with other third-parties that provide a service for Twin Hills Weight Loss, LLC to help us operate our business and the Site and administer activities on our behalf.
Twin Hills Weight Loss, LLC may also provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors. For example, we use Google Analytics, a service provided by Google, Inc., to gather information about how you and other users engage with our Site and app. For more information about Google Analytics, please visit http://www.google.com/policies/privacy/partners.
We do not sell your personal information. However, from time to time, we may make customer email addresses and postal addresses available to other businesses whose products or services might be of value to you. If you do not want us to share your information with other companies or organizations for their marketing purposes, please let us know by emailing us at our general email found on the contact us page. If you opt-out of promotional or newsletter emails from Twin Hills Weight Loss, we may continue to send you certain communications such as service announcements and administrative messages, relating to Twin Hills Weight Loss that are necessary to our relationship with you.
In addition to what we have described above, Twin Hills Weight Loss may also disclose your personal information to third-parties in certain limited circumstances, as follows
1. as necessary if we believe that there has been a violation of our terms and conditions, of the law, of our rights or of any third party;
2. to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and
3. to share your account information with other members of your household.
Mobile Devices/Third-Party Fees
From time to time, we may make mobile device applications and mobile marketing campaigns available to you and may allow you to register for services that involve push notifications and/or emails being sent to your mobile device. You are responsible for obtaining access to the mobile device services. Such access may involve third-party fees, including mobile carrier, text messaging, or airtime charges. You are solely responsible for those fees, including any and all fees associated with the use of the applications, delivery of the messages, emails or other materials to your mobile device. Please consult your mobile service provider's pricing plan prior to purchasing or downloading any application or registering for any such service to determine the charges for sending and receiving push notifications or emails from/to your mobile device. You will be given the opportunity to opt-in to receive push notifications or emails to your mobile device at the time you register for the campaign and with each message or email you receive.
Our Bulletin Boards, Social Media Pages, Chat Rooms & User Blogs
As part of our Services, we may provide support through bulletin boards, chat rooms (support groups), social media pages, and blogs (collectively, "Forums"). Forums give our customers the opportunity to interact with each other. Forums are moderated to help keep inappropriate messages from being posted. You are offered the opportunity to include your email address with your message, but you are not obligated to do so. Please keep in mind that whenever you voluntarily disclose personal information through or on these Forums your information can be viewed, collected and used by others. In short, if you post personal information in a Forum that is accessible to the public, you may receive unsolicited messages from other parties in return. We cannot control the actions of any third-parties. By posting any comments, pictures or other information ("Content") in a Forum hosted by us, you grant us a non-exclusive, irrevocable, perpetual and worldwide right to copy and post both such Content within our Site, and those of our parent, affiliates, subsidiaries, assigns, agents and licensees
and any social media outlets and advertising medium through which we are engaged or elsewhere on the Twin Hills Weight Loss site, without any further notice to you or any remuneration therefore.
V. Your Rights and Your Consent
A Special Note to Parents or Legal Guardians
Twin Hills Weight Loss, LLC only allows the participation of persons 18 years and older to be on a Twin Hills Weight Loss program. This Site is neither intended for nor directed to children under the age of 18 and we shall not knowingly solicit or collect any personal information from such children. If we become aware of such collection, we will promptly delete such information.
Notice to California Customers—Your California Privacy Rights
Effective January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents, upon a verifiable consumer request, to request that a business that collects consumers’ personal information give consumers the following:
· The right to request the following information regarding our use of your Personal Information:
o The categories of your Personal Information that we have collected
o The purposes for which we have collected or used such Personal Information
o The categories of sources for the Personal Information we have collected about you
o The categories of third parties with whom we have disclosed your Personal Information
o If we have disclosed your Personal Information for a business purpose, a list identifying the Personal Information categories that each category of recipient obtained
o If we have sold your personal information, (which we do not do) a list identifying the Personal Information categories that each category of recipient purchased
· The right to receive a copy of your Personal Information.
· The right to request us to delete your Personal Information when we no longer need such data in connection with our Services (subject to certain exceptions that may apply under applicable law).
*If you are a resident of a jurisdiction where one or more of these rights are granted to you under applicable law, and you wish to exercise any such rights listed above, please contact us by either phone or e-mail.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. Please understand that we are required to verify your request and may require you to provide some information to enable us to carry out such verification. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
California’s "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third-party businesses for the third-party businesses’ direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third-party businesses for the third-party businesses’ direct marketing purposes if the customer has exercised an option to opt-out of such information sharing. We have such a policy in place. As discussed above, if you wish to opt-out of our sharing of your information with third party businesses for the third-party businesses’ direct marketing purposes, please e-mail us at the email address listed on the contact us page.
Your Consent and Notification of Change
If you want to subscribe to our e-newsletter, we only require your email address. You may unsubscribe at any time by following the opt-out directions in the newsletter.
If you opt-out of promotional or newsletter emails from Twin Hills Weight Loss, we may continue to send you certain transactional communications, such as service announcements and administrative messages relating to your account with us that are necessary to our relationship with you.
VI. Third-Party Websites
Terms and Conditions
Please also read the terms and conditions on the site to understand additional terms and conditions which apply to the use of our Site.